Frequently Asked Questions
What should I do if my acrylic product arrives damaged?
If your product arrives damaged, please contact us immediately at support@maestroglas.com with:
- Your order number
- Photos of the damaged product and packaging
We will assess the damage and either send you a replacement or issue a refund based on the situation.
How long will my order take to arrive?
Order delivery times depend on the size and scope of your order. Typically:
- Standard orders: 3-7 business days.
- Custom orders: 7-14 business days.
Once your order has been shipped, you will receive a tracking number to monitor the delivery progress..
How do I clean and maintain my acrylic products?
Acrylic products are durable but require care to maintain their clarity and appearance. Here are a few tips:
- Use a soft microfiber cloth: Avoid rough materials that could scratch the surface.
- Mild soap and water: Clean the surface with a solution of mild soap and warm water, using a microfiber cloth to wipe.
- Avoid abrasive cleaners: Do not use glass cleaners or chemicals containing ammonia, acetone, or alcohol.
- Protect from heat: Keep acrylic products away from high temperatures to prevent warping or discoloration.
For more detailed maintenance tips, check out our Caring for Acrylic Sheets guide.
How is Maestroglas?
Maestroglas is a leading provider of premium acrylic products that cater to various industries, including home décor, retail, signage, and custom applications. We specialize in offering high-quality, durable, and eco-friendly acrylic sheets and finished products, perfect for personal and business use.
What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- UPI (Unified Payments Interface)
- PayPal
For specific payment queries, feel free to reach out to our customer support team.