Help & Faqs
How can I track my order?
Once your order has shipped, you will receive a tracking number via email or SMS. You can use this number on our website or the courier’s tracking page to check the status of your order. If you need assistance tracking your order, feel free to contact us.
Are your acrylic products eco-friendly?
At Maestroglas, we prioritize sustainability. Our acrylic products are made using eco-friendly manufacturing processes, and we are continuously working to reduce waste and improve the environmental impact of our operations. We encourage recycling and the reuse of acrylic products whenever possible.
Do you offer installation services?
Currently, we do not provide installation services directly. However, we can recommend trusted installation partners based on your location. Please contact us if you need assistance finding a reliable installation service for your acrylic products.
What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- UPI (Unified Payments Interface)
- PayPal
For specific payment queries, feel free to reach out to our customer support team.
Can I request samples of acrylic sheets before making a purchase?
Yes, we offer samples of acrylic sheets. You can request up to three samples from our website to help you make an informed decision about the product. If you need more than three samples, feel free to contact us, and we’ll be happy to assist.
How can I contact customer support?
Our customer support team is available to assist you with any questions or issues. You can reach us via:
- Email: support@maestroglas.com
- Phone: +91-123-456-7890 (Mon-Fri, 9 AM - 6 PM IST)
- Live Chat: Available on our website for immediate assistance.
We are here to help and ensure your experience with Maestroglas is smooth and satisfying.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and wholesale purchases. If you're looking to place a large order, please reach out to our sales team at sales@maestroglas.com to get a personalized quote based on your needs.
How is Maestroglas?
Maestroglas is a leading provider of premium acrylic products that cater to various industries, including home décor, retail, signage, and custom applications. We specialize in offering high-quality, durable, and eco-friendly acrylic sheets and finished products, perfect for personal and business use.
What types of acrylic products does Maestroglas offer?
What types of acrylic products does Maestroglas offer?
We offer a wide range of acrylic products, including but not limited to:
- Clear acrylic sheets
- Colored acrylic sheets
- Acrylic display stands
- Custom-cut acrylic pieces
- Acrylic photo frames
- Acrylic signage solutions
- Acrylic furniture and décor
If you need a specific product, feel free to contact us, and we will do our best to accommodate your needs!
Can I order custom-sized acrylic sheets?
Yes, we offer custom cutting services for acrylic sheets. You can specify your required dimensions, and our team will cut the sheets to your exact specifications. Simply fill out the custom order form on our website, and our team will get in touch with you to confirm details.
How do I clean and maintain my acrylic products?
Acrylic products are durable but require care to maintain their clarity and appearance. Here are a few tips:
- Use a soft microfiber cloth: Avoid rough materials that could scratch the surface.
- Mild soap and water: Clean the surface with a solution of mild soap and warm water, using a microfiber cloth to wipe.
- Avoid abrasive cleaners: Do not use glass cleaners or chemicals containing ammonia, acetone, or alcohol.
- Protect from heat: Keep acrylic products away from high temperatures to prevent warping or discoloration.
For more detailed maintenance tips, check out our Caring for Acrylic Sheets guide.
How long will my order take to arrive?
Order delivery times depend on the size and scope of your order. Typically:
- Standard orders: 3-7 business days.
- Custom orders: 7-14 business days.
Once your order has been shipped, you will receive a tracking number to monitor the delivery progress..
Do you ship internationally?
Yes, we offer international shipping! The shipping cost and delivery times will vary based on your location. For international orders, please contact us to receive a shipping quote and estimated delivery timeline.
Can I return or exchange my order?
We accept returns and exchanges for products that are defective or damaged during transit. If there is an issue with your order, please contact us within 7 days of receiving the product, and we will provide instructions on how to return or exchange it.
Custom orders or personalized products cannot be returned or exchanged unless they are defective or damaged.
What should I do if my acrylic product arrives damaged?
If your product arrives damaged, please contact us immediately at support@maestroglas.com with:
- Your order number
- Photos of the damaged product and packaging
We will assess the damage and either send you a replacement or issue a refund based on the situation.